FAQs

I. How long do Nine Lives Lashes last?

With proper care (see our instructions), our lashes can be worn 20+ times. They’re designed for durability and reusability, so you get more out of every pair.

II. How do I care for my lashes?

We have an in-depth care guide here. But long story short, be gentle with them, avoid rubbing, steam, tears, and oils. Always gently remove the excess glue after wearing them and place them back in their box to maximise longevity.

III. Are Nine Lives Lashes cruelty-free?

Absolutely. Every lash is 100% cruelty-free and made with high quality synthetic fibers.

IV. Can I wear Nine Lives Lashes with glasses or contacts?

For the most part, yes! Aim to try lashes that are under 15mm long such as The Siren, The Wifey or The Vision. These are designed to be lightweight and comfortable, whether you wear glasses or contacts. All lash lengths are listed in the description of the lash.

V. Is your lash glue latex-free?

Yes! Our lash glue is 100% latex-free. It’s formulated to keep your lashes in place all day (and night) without irritation. If you have had previous allergies to latex-free glues, perform a test patch 24 hours before first use. If you have any irritation, wash with warm soapy water, cease use and see your doctor ASAP!

VI. Who do you ship with? How long does it take to get my order?

We use AusPost for all of our shipments. Orders are processed within 1 business day, and shipping usually takes 2-5 business days, depending on your location.  Shipping estimates are shown at checkout. We will keep you looped in every step of the way.

VII. Do you ship internationally?

We ship worldwide! Shipping rates and times are calculated at checkout.

VIII. What's your return policy?

For hygiene reasons, we cannot accept returns on opened lash products. If your order arrives damaged or incorrect, please contact us within 14 days of receiving your order for replacement or store credit. See our return policy here.

IX. Do you offer MUA discounts?

We sure do! Please email us at hello@nineliveslashes.com.au for details. We offer an exclusive Makeup Artist discount on orders over $120. You must have an active Instagram, Facebook or Portfolio dedicated to makeup artistry to be eligible.